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Event Details
The Certified Process Professional (CPP) Programme
Refresher Series - recommended for all CPP Professionals & Masters
This premier WORKSHOP is designed for those seeking advanced professional skills in process management, process improvement, process alignment and innovation.
These are the Outside-In Advanced BPM Methods and Techniques that Deliver!
- Update your skills
- Gains the latest insights
- Share your experience
- Grow your capabilities
- Learnt he latest Approaches
- Understand the key issues
- Refresh your certification
The Certified Process Professional programme builds your professional competency in delivering these essential benefits in literally everything you do. Unleashing the power of process in your organisation today.
CONTENT
A dynamic and comprehensive refreshers approach to creating and managing enterprise processes that deliver sustained high performance, encompassing the full range of management systems and practices. Content based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks ongoing research.
- Process Triage - the completely new and innovative compliment to CEMMethod
- Latest trends -results, scores on the doors, industry sectors
- New Casestudies - Three from 2010 (warts and all)
- Fast Tracking Outside-In - the how, where and what
- Process Programme Management - preview of the extended CPP Level 5
- Process maturities - 8 Omega ORCA, PEMM or another?
- Softskills - leading hearts and minds - best practice and winning formulas
WHO SHOULD ATTEND
Business Process Professionals, Certified Process Professionals, Senior executives, operating managers, process owners, resource managers, members of process design teams and program management offices, business analysts, systems analysts, Six Sigma belted people, Lean experts, functional managers, key front-line personnel, and everyone else with a stake in getting the most out of business processes.
RESULTS
Course attendees will learn how to:
- exploit the latest process management for triple crown* benefits with sustained high performance
- develop performance metrics for end-to-end processes
- link processes to enterprise business goal
- coach and align people for performance and process management
- improve business performance immediately (15-40% within 90 days) and
- establish a method to sustain continuous improvement (ongoing annual improvements 15-40%)
- achieve the tactical and strategic payoffs of process
*triple crown = reducing costs, enhancing service and improving revenues at the same time
- Hands-on instructor-led WORKSHOP by world recognized Coach
- All Materials electronically (for your own internal use) and online support
- SIX BPM Toolkits (comprehensive templates and resources) to ‘take away’
- Renewal Certification as a Certified Process Professional
- CEMMethod(tm) and the associated SIX toolkits. 12 months license for distribution and updates
- Membership in the world’s premier Process & Professional business club
- Unique one to one telephone support (dedicated telephone number)
- Simply the most ADVANCED TECHNIQUE for process improvement; typically producing extraordinary improvement results on processes in LESS THAN 90 DAYS
CONTENT INCLUDED
- Apply process diagnostics to any existing process or service.
- Understand and identify moments of truth, breakpoints and business rules
- Determine the magnitude of the points of failure performance factor and causes of work performance factor of the process.
- Calculate the points of failure causes of work performance factors then graph it on the maturity scales.
- Identify actions that can be taken to improve the process.
- Identify actions that will significantly reduce the process points of failure and causes of work of the process.
- Identify actions that can be completed in less than 90 days (often much less).
- Analyze the benefits versus cost (resource/time/degree of change) for each action
- Clearly identify “low hanging fruit” – actions that require minimal investment versus return
- Apply process diagnostics to a customer focused (SCO) process.
- Determine the points of failure performance and causes of work performance process factors.
- Conduct the risk assessment on the business and customer including
- Identify actions that can be taken to improve the process.
- Review the various techniques and approaches to improving process (useful internal materials), and
- Understand and apply the Customer Expectation Management Method (CEMMethod) as an Advanced Process Management approach
“Transforming the planet , one person, one process, one organisation at a time”
Example Clients
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Accenture
AEC - Kingdom Saudi Arabia
African Development Bank
Allied Pickfords
Altera Corporation
Allstate Insurance
Amadeus Services
Amgen
ARAMCO
AstraZeneca
AXA
Bank of Ireland
Bank of Ireland Life
Bank of Scotland
Barclays Bank
BizAgi
Boeing
Booz Allen Hamilton
Bristol-Myers Squibb
Britannic Insurance
BT
BUPA
Cable & Wireless
Cahoot
Capital One
Catalyst
Citibank
Citigroup
Compassion International
Cornhill Insurance
CSC
DaimlerChrysler FS
DOD
DHL
EDS
Egg (Internet Bank)
Eli Lilly
ESCOM
FileNet
Frontrange Solutions
Gemserv
Goldman Sachs
Hallmark Cards
Hitachi Consulting
HBOS
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IDS Scheer
IQPC
Kainos Software
Kingfisher
KPMG
Lloyds TSB
MARS
Middlesex Mutual
Mortoff (Hungary)
National Audit Office
National Grid
Nationwide
Nature Conservancy
Naval Postgraduate School
Office of the Deputy Prime Minister
OGE Electric
Ogimatech
Price Waterhouse Coopers
Prudential
PTC
Riyad Bank
Roche Pharma
Royal Bank of Canada
Rulesware Inc.
Sanctuary Housing
Service Petrolier Schlumberger
7-Eleven
Shell SKB
Smiths Aerospace
Sonae Industries
South West Airlines
Sun Microsystems
Tesoro Corporation
TIBCO
Retailers (on non disclosure)
University of Arkansas
University of Phoenix
Various Utilities (US & UK)
Virgin Group
Vodafone
Wells Fargo
Workers Compensation Board
- Alberta
Zurich International
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We are sometimes asked about the small print: Here it is just in case.
The smallprint:
BP Group reserves the right to postpone or cancel an event, to change the location of an event. In the event that BP Group postpones a conference, delegate payments at the postponement date will be credited towards the rescheduled date. If the delegate is unable to attend the rescheduled event, the delegate will receive 100% credit representing payments made towards a future BP Group event or you may send a replacement. No refunds will be available for cancellations or postponements.
BP Group is not responsible for any loss or damage as a result of substitution, alteration, postponement, or cancellation of an event due to causes beyond its control including without limitation, acts of God, natural disasters, sabotage, accident, trade or industrial disputes, terrorism or hostilities.
Copyright 1992-2010 The BPGroup
Where
Institute of Directors
Pall Mall
London
United Kingdom
Hosted By
BPGroup.org and Partners
BP Group and partners (http://www.oibpm.com) bring together the best forums and seminars for business process professional qualifications.
This workshop is led by a qualified Lead Coach with in-depth and current experience in Enterprise BPM and Outside-In.
BP Group were originally founded in 1992 and now represents more than 50,000+ global members, and 7,300+ on LinkedIn http://bit.ly/joinbpgroup
